The present general conditions of sale are up to date as of 06 January 2023
1.1. The Company FORT DE GOURMETS offers these General Terms of Sale (after this "GTS") (after this "The Company"), SAS with a capital of 5,000 euros, registered in the Paris Trade and Companies Register under number 884931452, represented by Jayson ANGELE, whose registered office is located at 15 rue des Halles, 75001 Paris, France.
1.2. Its toll-free telephone number is +33 22.214.171.124.58, and its e-mail address is information@fortdegourmets.
1.3. The Company is the owner and publisher of the website https://fortdegourmets.com after this "the Site").
The Site is hosted by OVH, domiciled at 2 Rue Kellermann, 59100 Roubaix, France, and can be contacted at +33 126.96.36.199.07.
1.4. The Site offers the Customer (after this referred to as "the Customer") the possibility of purchasing delicatessen foods (after this referred to as "the Products").
1.5. Before using the Site, the Customer must ensure that they have the technical and computer resources to use It Site, order the Products on the Site and that their browser allows secure access to the Site. The Customer must also ensure that the computer configuration of his hardware/equipment is in good condition and does not contain any viruses.
2. APPLICATION AND ENFORCEABILITY OF THE GTS
2.1. The purpose of these General Terms of Sale is to define all the terms and conditions under which the Company markets the products offered for sale on the Site to Clients. They, therefore, apply to any Order (after this referred to as an "Order") for Products placed on the Site by the Customer.
2.2. The Customer declares that they have read and accepted these GTS before placing his Order.
2.3. Validation of the Order constitutes acceptance of these GTS. These terms and conditions are regularly updated, and the applicable terms and conditions are those in force on the Site on the date the Order is placed.
2.4. Any condition to the contrary imposed by the Client shall, therefore, in the absence of express acceptance, be unenforceable against the Company, regardless of when it may have been brought to its attention.
2.5. The fact that the Company does not take advantage of any provision of these GTS at a given time shall not be interpreted as a waiver of the right to take advantage of any provision of these GTS at a later date.
3.1. Each Product presented on the Site is the subject of an information sheet accessible by clicking on the Product and scrolling down the detailed presentation page. This sheet gives the essential characteristics of products, essential characteristic composition, photo and price. These indications are made to inform the Customer and are not exhaustive. The products offered for sale are described and presented with the greatest possible accuracy. Nevertheless, a minimal variation of the Product does not engage the responsibility of the Company and does not affect the validity of the sale.
3.2. Our product offers are valid as long as they are visible on the Site, within the limits of available stocks. In the event of unavailability of a product after placing your Order (stock error, breakage of a product), we will inform you by e-mail or telephone. We will then offer you a choice of:
- reimbursement of the missing Product (s) by credit card, cheque or PayPal,
- reimbursement of the missing Product (s) in the form of a voucher,
- a postponement of the delivery date after the Product has been restocked,
- replacement with products of your choice of equivalent value to the missing products,
- the pure and simple cancellation of your Order.
- The validation of one of these choices is suspended until the Customer responds.
The validation of one of these choices is suspended until the Customer responds.
3.3. LThe photographs illustrating the products offered on the Site are provided for information only. Any variations between these photographs and the products do not engage the responsibility of the Company.
4. ORDERING PRODUCTS ON THE SITE
4.1. The Company reserves the right to correct the Site's content at any time.
4.2. Any person wishing to place an order on the Site must be of legal age when the Order is placed.
4.3. The Products offered for sale are described and presented with the greatest possible accuracy. Nevertheless, a slight variation in the Product (s) colour does not engage the Company's responsibility and does not affect the validity of the sale.
4.4. The Customer can browse the Site and view the various products on sale without any obligation to purchase or register; they select the Product (s) they wish to purchase by clicking on "Add to the hamper".
4.5. Once the selection is complete, the Customer can continue shopping by clicking on "Continue shopping" or finalise the Order by clicking on "Checkout".
4.6. The Customer may access the Order summarily by clicking on "My basket" or the Relevant icon at any time.
4.7. After validation of the Order and to proceed to payment, the Customer must identify themself with his login (e-mail address) and password or fill in the account creation form.
4.8. To create an account, the Customer must provide the following information: title, surname, first name, date of birth, full postal address, telephone number, valid e-mail address and a password. The Customer is required to provide complete, up-to-date and accurate information, failing which FORT DE GOURMETS shall not be held liable in this respect.
4.9. The Customer acknowledges that the combined entry of his login and password is proof of his identity and commits them to any order placed through them. The Customer is responsible for conserving his login and password, which is recommended not to disclose to third parties. The Customer undertakes to inform FORT DE GOURMETS as soon as possible of any use of his login and password that would be carried out by a third party not authorised by the Customer.
4.10. If the Customer no longer has a password, they can obtain a new one by clicking on the "Forgotten password" link. The Customer will receive an e-mail inviting him to choose a new one under the conditions and procedures that will be specified.
4.11. After logging in, the Customer enters the contact details for the delivery of the Product (s) ordered and for the invoicing if they are different. The delivery process for the Product (s) demanded is described in Article 7 of these GTS. The Customer is informed that some of the information requested is compulsory for the proper execution of the Order placed, which he expressly acknowledges
4.12. The Customer must then decide on the delivery method, payment method, billing, and address. Once these choices have been made, a summary of the Order will be displayed listing the Product (s), quantity, price of the products, total cost including VAT, any additional costs such as the delivery price, and the estimated delivery method and date.
4.13. After validating their delivery details and, where applicable, their invoicing information, the Customer confirms acceptance of their Order by ticking the GTS validation box and then clicking on the Order validation icon. The words "Order with payment obligation" or a similar unambiguous wording shall appear next to the Order validation icon to ensure that the Customer acknowledges their obligation to pay for the Order.
4.14. Once the GTS has been accepted, and the Order validated with the obligation to pay, the contract is validly concluded between the Company and the Client and irrevocably commits them. In the absence of proof to the contrary, the data recorded by the Company shall constitute proof of all transactions between the Company and the Client
Once the GTS has been accepted, and the Order validated with the obligation to pay, the contract is validly concluded between the Company and the Client and irrevocably commits them. In the absence of proof to the contrary, the data recorded by the Company shall constitute proof of all transactions between the Company and the Client.
4.15. Upon receipt of orders, the Company ensures the consistency of the data communicated. As part of its policy to combat fraudulent payments, the Company reserves the right to conduct any necessary investigation before validating an order. This may include, in particular, requesting proof of address or the details of the Client's bank branch. When such a procedure is initiated, the Order's validation is suspended.
If the Order is not validated within 15 days, the Order will be cancelled and the sums paid refunded. This period may be extended if there are ongoing exchanges of documents between the Client and the Company.
4.16. Once payment has been made, and the Company has validated the Order, the Client will receive an Order confirmation by e-mail, setting out the characteristics of the Order (products ordered, price, address, delivery method and time, billing details).
5. PRICES AND PAYMENT CONDITIONS OF THE ORDER
5.1. The prices are mentioned on the Site in the description of the Products, in euros and exclusive of tax and all taxes.
5.2. The total amount is indicated in the Order summary before the Customer accepts these GTS, validates its Order, enters and validates its delivery, and, if applicable, billing details and proceeds to payment. This total amount is indicated, inclusive of all taxes
5.3. Orders for Products on the Web Site are payable in euros, and payment must be made in full on the day the Orderthe Client sets the Order card, except where the Client and the Company have expressly accepted special conditions of sale.
5.4. Payment is made in cash online, so there are no discount conditions or penalties for late payment.
5.5. To be registered, the Order must be paid in full. Unpaid orders cannot be delivered.
5.6. Payment must be made in full on the Order date by the Client unless the Client and the Company expressly agree on special conditions of sale.
5.7. The Site offers the Customer the use of online payment systems provided by PayPal or Payplug. These payment solutions comply with the DSP2 and guarantee the Customer secure banking transactions. Exchanges between the Customer and the design are fully encrypted and protected, and the Customer's bank details are not stored electronically by the Company. When payment is made by credit card, the Client must validate the Order by entering a security code sent to him by SMS to the number indicated when his account was created.
5.8. Payments by other means of payment than those listed are not accepted. In the case of payment by credit card, the price will be considered at the moment of the confirmation issued by the banking institution of the credit card holder used for the price. In the payment by PayPal, the price will be considered at the time of confirmation by PayPal of sufficient funds in the relevant account.
5.9. The Client guarantees the Company the necessary authorisations to use the payment method when placing the Order.
5.10. In a country other than France, the Customer is the importer of the Product or products concerned.
5.11. The price will automatically be calculated exclusive of tax on the invoice for all products shipped outside the European Union and French overseas departments and territories. Customs duties or other local taxes, import duties or state taxes may be payable. These duties and sums are not the responsibility of the Company. They shall be borne by the Client and are the Client's sole responsibility, both in declarations and payments to the competent authorities/organisations of the place of delivery. The Company advises the Client to enquire about these aspects with the relevant authorities. It is also the Client's responsibility to inquire with the relevant authorities about any import restrictions on the products they intend to order.
5.12. The Company reserves the right to suspend or cancel any execution and delivery of an Order, regardless of its nature and level of execution, in the event of non-payment or partial payment of any sum owed by the Client to the Company, in the event of a payment incident, or the case of fraud or attempted fraud relating to the use of the Site and payment of an Order.
5.13. The price is calculated in orders sent to the European Union, including all taxes. Pro, including an intra-community VAT number who wishes to be exempt from VAT, must contact the Company's teams by the means defined in Article 2.1 of these GTS. The procedure to follow will be specified. Orders placed directly on the Site without prior contact will not be eligible for VAT exemption even if the Customer provides an intra-Community VAT number.
6.1. The Product (s) offered on the Site can be delivered to Metropolitan France and the EU member states.
6.2. The Product (s) offered on the Site can be delivered to France (Metropolitan France and French overseas departments) and EU member states.
Other countries where deliveries are possible are listed below:
Liechtenstein (excluding alcohol)
Deliveries are excluded for destinations in the Postcode. For more information, please get in touch with our customer service.
6.3. The Customer's Order will be dispatched after receipt of the OOrder’s'full price, including transport costs.
6.4. A specialised service provider delivers the Products (after this, the "Carrier" ): the Customer can track the delivery of their Order on the Carrier's website via a link that will be sent to them by e-mail. In addition, the day before the delivery is due, the Carrier will send a text message indicating the delivery time to the mobile phone number provided when the Order was placed. If the delivery cannot be received in the proposed time slot, the person who received the SMS is invited to contact the Carrier or the Customer Service of FORT DE GOURMETS.
6.5. In the absence, the Carrier shall leave a notice of passage in the Customer's / Recipient's letterbox if the latter is accessible. The Client / Recipient must then contact the Carrier again to agree on a new delivery date.
6.6. The Customer must ensure that the information provided in Article 3.3 of these GTS is correct.
6.7. Any request to change the billing or delivery address must be made without delay by the Customer by sending an e-mail to the customer service e-mail address. This modification can only be made between the OOrder'svalidation and the Product's dispatch (s).
6.8. Otherwise, in the event of a delay or error in delivery, the Client may not in any way hold the Company liable for a failure to deliver, and the Company's Customer Service department will contact the Client for a second delivery at the Client's expense.
6.9. The Company shall also not be liable if the non-receipt of the products is due to a third party outside its intervention or in case of theft.
6.10. The Customer shall be informed by e-mail of its dispatch when its Order is ready. The Product (s) ordered shall be delivered to the delivery address indicated by the Customer when placing the Order, following the conditions in Article 3.3 of these GTS.
6.11. The Company undertakes to deliver the Product (s) within a period not exceeding 1 to 5 working days from the date of the Order
6.12. The Customer shall be informed by e-mail of its dispatch when its Order is ready. The Product (s) ordered shall be delivered to the delivery address indicated by the Customer when placing the Order, following the conditions in Article 4.8 of these GTS.
6.13. The Client must ensure that the information provided in article 4.8 of these GTS is correct and remains so until the delivery of the Product (s) ordered is complete. Therefore, the Client undertakes to inform the Company of any change in billing or delivery details that may occur between the time of the Order and the delivery time by sending an e-mail to the customer service e-mail address without delay.
6.14. If the Order is returned due to the Customer's absence, the Company's customer service department will contact the Customer for a second delivery at the Customer's expense.
6.15. The Customer may track his Order's delivery by contacting the customer service number in article 7.2 of these GTS.
6.16. Delivery times vary depending on the geographical area of the destination country and the preferred mode of transport. The following information is provided as an indication.
6.18. For France
Zone 1: Metropolitan France
The times indicated are for deliveries on working days, excluding public holidays, valid under normal service conditions and for shipments made by our usual carriers. If processing your Order requires a particular routing solution, the delivery times will be specified when you place your Order; similarly, delivery times may be extended in case of any social disruption of the Carrier or climatic incidents.
- For Colissimo shipments, you will receive your package within 48 - 72 working hours following the date of shipment for all orders placed before 11:00 am from Monday to Friday.
- For shipments by Ici Relais, you will receive your package at the relay point within 48 hours of the shipping date for all orders placed before 11:00 am from Monday to Friday. Please note: the relay points do not receive parcels on Saturdays, and as they are, and as they are, weekly closing days.
- For shipments by Colissimo, the Customer benefits from an express delivery service with the guarantee of receiving the parcel the next day for all orders placed before 11:00 from Monday to Friday. Colissimo departures are from Monday to Friday, and no Colissimo departures are on Saturdays.
- For DPD Predict shipments
- For Chronopost shipments
- For Chronofresh shipments
Zone 2 (Corsica) :
An additional delay is expected compared to the time generally observed for a delivery in Metropolitan France.
6.19. For other countries:
Zone 3: Germany, Netherlands, Belgium, Luxembourg
- Z3 standard: 2 days from the date of dispatch
- Z3 express: 1 day from dispatch date
Zone 4: United Kingdom, Spain, Portugal, Italy, Austria, Denmark, Finland, Greece, Ireland, Sweden
- Z4 standard: 2 to 6 days, depending on the destination, from the date of dispatch
- Z4 express: 1 day from dispatch date
Zone 5: Hungary, Poland, Czech Republic, Romania, Slovakia, Bulgaria, Croatia, Slovenia, Latvia, Lithuania, Estonia, Malta
- Z5 standard: 3 to 4 days, depending on the destination, from the date of dispatch
- Z5 Express: 1 to 2 days depending on the destination, from the date of dispatch
6.20. If the delivery deadline mentioned at the time of placing the Order and in the order confirmation is exceeded - not due to transport delays or force majeure - the Customer may cancel the Order
or by registered letter with acknowledgement of receipt addressed to:
FORT DE GOURMETS – Service Client
15, rue des Halles
or by e-mail at email@example.com
if, after requesting the Company, in the same way (registered letter or e-mail), to carry out the delivery within a reasonable additional period, the Company has not complied with this period. The Order shall be cancelled. Consequently, the contract shall be deemed terminated on the date of receipt by FORT DE GOURMETS of the writing, informing it of the Customer's intention to avail itself of this cancellation option. This is unless FORT DE GOURMETS has proceeded to the delivery.
The Company then undertakes to reimburse the Client the sums paid by the latter within a maximum of 14 (fourteen) days following receipt of the letter of resolution by bank transfer or cheque.
6.21. If the Order is returned due to the Customer's absence, the Company's Customer Service will contact the Customer for a second delivery at the Customer's expense.
6.22. The Customer may track his oOrder'sdelivery by contacting the Customer Service number in Article 1.1 of these GTS.
7. CUSTOMER SERVICE
7.1. For any request for information, clarification or complaint, the Customer must contact, as a priority, the Company's customer service department to allow the latter to try to find a solution to the problem.
7.2. The Company's customer service can be reached from 9 am to 6 pm from Monday to Friday using the following contact details:
- Phone: +33 188.8.131.52.58 (toll-free number)
- e-mail: firstname.lastname@example.org
- post mail : FORT DE GOURMETS – Service Client, 15, rue des Halles, 75001 Paris
8. LEGAL AND COMMERCIAL GUARANTEES
Suppose a Customer considers that they have received a product that they deem defective or non-conforming. In that case, they shall contact the Company as soon as possible after receipt of the OrdOrder at the following e-mail address: email@example.com, or by registered mail with acknowledgement of receipt to the following address firstname.lastname@example.org, or by postal mail with acknowledgement of receipt to the following address:
FORT DE GOURMETS – Service Client, 15, rue des Halles, 75001 Paris, France, specifies the defect or non-conformity.
The Client shall qualify the designation of apparent defects or anomalies observed. The Client must allow the Company every facility to keep these defects or non-conformities and remedy them if necessary. It shall refrain from intervening or having a third party intervene for this purpose.
Suppose the Company confirms the defects or anomalies. In that case, the latter will then send the Client instructions on how to proceed after having taken note of the complaint thus formulated and, if necessary, will proceed with the replacement of the Product for which the Company would have been led to note the lack of conformity or the defectiveness.
If it is impossible to exchange the Product, the Company shall be obliged to reimburse the Client within fourteen days of receiving the Product. The refund will be made at the Company's proposal by crediting the Client's bank account, and the Client may opt for another method of refund than that proposed.
9. DUTIES OF THE CUSTOMER
9.1. The Customer undertakes to comply with the terms of these GTS.
9.2. The Customer undertakes to use the Site per the Company's instructions.
9.3. The Customer agrees that they will use the Site only for personal use, per these GTS. In this regard, the Customer agrees to refrain from the following:
- Use the Site in any unlawful manner, for any illegal purpose, or in any way that is inconsistent with these Terms and Conditions
- Sell, copy, reproduce, rent, lease, loan, distribute, transfer or sublicense all or part of the contents of the Site or decompile, reverse engineer, disassemble, modify, display in human-readable form, attempt to discover any source code or use any software that enables or comprises all or part of the Site;
- Attempting to gain unauthorised access to the Site's computer system or engaging in any activity that disrupts, diminishes the quality of or interferes with the performance or functionality of the Site;
- Misuse of the Site by deliberately introducing viruses or other malicious programs and attempting to gain unauthorised access to the Site;
- Infringe the Company's intellectual property rights or resell or attempt to resell the products to third parties;
- To denigrate the Site or the products and the Company on social networks and any other means of communication.
9.4. If for any reason, the Company considers that the Customer is in breach of these T&Cs, the Company may at any time, and at its sole discretion, terminate the Customer's access to the Site and take any action, including civil and criminal legal action, against the Customer.
10. RIGHT OF WITHDRAWAL
10.1. Following Articles L.221-18 et seq. of the French Consumer Code, the Customer has 14 days from receipt of the last Product ordered on the Site to exercise his right of withdrawal from the Company without having to justify his reasons or pay any penalty.
10.2. All Products/Services can be withdrawn, except those excluded by article L. 221-28 of the Consumer Code, reproduced below:
10.3. To exercise their right to withdraw from the Order, the Client must notify their Order to start using the withdrawal form attached hereto or employing an unambiguous statement without giving any reasons. The Customer may communicate his decision to withdraw to the Company by any means, particularly by sending it by post to the Company at the following address:
FORT DE GOURMETS – Service Client, 15, rue des Halles, 75001 Paris, France
Or by e-mail at email@example.com.
10.4. If the Client notifies the Company of his decision to withdraw, whatever the means used, the Company will send him without delay an acknowledgement of receipt of the withdrawal on a durable medium (in particular by e-mail).
10.5. The Customer must return the Product (s) in the same condition in which they received it/them, and with all packaging, accessories and instructions (even if the Product (s) has/have been unpacked), as soon as possible and at the latest within 14 days of notification of the decision to withdraw from the present contract. Following the law, the Customer shall bear the cost of returning the Product (s).
10.6. If the Client withdraws the refund of the Product (s) that was (were), the Company shall make the subject of the right of withdrawal by the same means of payment as that used for the initial transaction unless the Client expressly agrees to different standards. In any event, this refund shall not incur any costs for the Client. The refund shall be made as soon as possible and no later than 14 days from the date the Company is informed of the Client's decision to withdraw from the Order.
10.7. Following Article L.221-23 of the French Consumer Code, Customer is informed that they are only liable to the Company for any depreciation of the Product (s) returned following the exercise of its right of withdrawal, resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods.
11.1. The Company shall take all appropriate measures to ensure that the Client is supplied with the quality product(s) under optimum conditions. However, the Company shall not be held liable for any non-performance or poor performance of all or part of the services provided for in the contract, which is attributable either to the Client or to the unforeseeable and insurmountable act of a third party outside the contract or to a case of force majeure. More generally, if the Company's liability were to be incurred, it could not under any circumstances agree to compensate the Client for indirect damage or damage whose existence or quantum would not be established by evidence.
11.2. The Company shall not be liable for any damages caused by misuse of any of its products or by failure to observe the precautions for use and conditions of hygiene, storage and safety when using any of its Products/Services.
11.3. The Site may contain links to other sites not edited or controlled by the Company, which cannot be held responsible for the operation, content or any element present or obtained through these sites.
11.4. The establishment of such links or the reference to any information, articles or services provided by a third party cannot and shall not be construed as an express or implicit endorsement by the Company of such sites and elements or their contents.
11.5. The Company is not responsible for the availability of these sites. It cannot control the content of these sites nor validate the advertising, product(s) and other information provided on these websites.
11.6. It is expressly stipulated that the Company shall in no way be held responsible, in any manner whatsoever, if the Customer's computer equipment or electronic mailbox rejects, for example, due to anti-spam software, the electronic mail sent by the Company, and in particular, without this list being exhaustive, the copy of the payment receipt, the Order summary or the shipment tracking electronic mail.
11.7. The Client is fully aware of the provisions of this article and, in particular, of the guarantees above and limitations of liability, essential conditions without which the Company would never have contracted.
The Client undertakes not to undermine the security of the Site. To this end, he undertakes not to proceed with fraudulent access or maintenance in the Company's information system. The Client may not damage or hinder the Company's information system. Should he fail to do so, the Company may take any measure against him and, in particular, incur criminal liability under Articles 323-1 et seq. of the French Penal Code.
13. INTELLECTUAL PROPERTY AND PERSONAL DATA
13.1. Copyright, trademark law, and designs protect all the elements of this Site and the Site itself and models or all other intellectual property rights. These elements are the Company's exclusive property, and all these rights are reserved for the whole world.
13.2. The name, trademark, logos, designs, stylised letters, figurative marks, and all signs represented on this Site shall remain the Company's exclusive property.
13.3. No title or right in any material or software shall be obtained by downloading or copying material from this Site. The Customer may not reproduce (other than for its own personal, non-commercial use), publish, edit, transmit, distribute, display, remove, delete, add to, modify or otherwise work with this Site and the materials and software contained therein, nor sell or participate in any sale in connection with this Site, the materials on this Site or any software related to that.
13.4. The Company grants the Client a non-exclusive licence to use the Site. This licence is strictly personal and may not be assigned or transferred to any third party. The request is granted for the duration of the use of the Site.
13.5. Any use by the Client of the company names, trademarks and distinctive signs belonging to the Company is strictly prohibited unless the Company has given its express prior consent.
13.6. The Company understands that data protection and privacy are issues for all Internet users visiting the Site. Following the RGPD regulation, the Company undertakes to respect your privacy and protect your data, i.e. data that may identify you directly or indirectly as a person.
13.7. In the context of the Order, the Company must collect personal data from the Customer, and tOrdermpany undertakes to protect the Customer's data.
13.8. The files containing personal data necessary for the Order are stored on the servers of the Site's host. This service proviOrdernsures that it complies with the General Data Protection Regulation (RGPD). The Company does not communicate or trade in customers' data.
13.9. At the site ordering stage, the Customer expressly consents to collecting and processing the personal data necessary to carry out the orders.
13.10. The purpose of the personal data collected by the Company is to enable the Order to be carried out. The personal data will not be kept longer thaOrderessary for the purposes they were collected, including compliance with legal or fiscal obligations.
13.11. Following the provisions of Law No. 78-17 of 6 January 1978, as amended by Law No. 2004-801 of 6 August 2004, known as the "Informatique et Libertés" law, and with the General Data Protection Regulation (RGPD), subject to proof of identity, all Customers, whatever their nationality, have the right to access, modify and delete their data. Each Customer is entitled to request a limitation of the processing of their data and has the right to data portability and the right to object to the processing of their data.
13.12. To apply this clause and, in particular, to ensure the confidentiality of Customer data, the Company has appointed, following the provisions of the General Data Protection Regulation (GDPR), a data protection officer, who can be contacted at the following address: firstname.lastname@example.org
13.13. In any case, any Customer has the right to complain to the CNIL.
14.1. By ticking the box provided for this purpose or by expressly agreeing to this, the Client accepts that the Company may send them at a frequency and in a form determined by it. This newsletter may contain information relating to its activity.
14.2. When the Customer ticks the box provided for this purpose in the registration process on the Site to place the Order, they agree to receive commercial offers from the Company for ProductOrderilar to those ordered.
14.3. Customers can unsubscribe from the newsletter by clicking on the link provided in each newsletter.
15. LOI APPLICABLE ET ATTRIBUTION DE JURIDICTION
15.1. These GTS shall be governed by and construed by French law without regard to the principles of conflict of laws.
15.2. In case of a dispute arising from the interpretation or performance of these GTS or about these GTS, the Client may decide to submit the conflict with the Company to a conventional mediation procedure or any other alternative dispute resolution method.
15.3. By the provisions of the Consumer Code concerning the amicable settlement of disputes, the Company adheres to the AME CONSO e-commerce Mediation Service, whose contact details are as follows:
197 Boulevard Saint Germain, 75007 PARIS
You can use the mediation service for consumer disputes related to an order made on the internet.
For information on how to contact the Ombudsman:
15.4. Finally, it is recalled that mediation is not compulsory but only proposed to resolve disputes by avoiding recourse to the courts.
15.5. The Customer may also visit the European platform for the settlement of consumer disputes set up by the European Commission at the following address, which lists all the approved dispute settlement bodies in France:
Resolve your consumer complaint.
15.6. If this mediation procedure fails or the Customer wishes to bring a case before a court, the Code of Civil Procedure rules will apply.